Effective Date: [Nov 01 2023]
1. Introduction
Thank you for choosing The Aroma House for your perfume needs. We are committed to providing you with high-quality products and excellent customer service. Our Return Policy outlines our procedures for returns and exchanges, including specific guidelines for damaged products.
2. Return Eligibility
2.1. Damaged Products
If you receive a product from The Aroma House that is visibly damaged, please follow the procedure outlined below to request a return:
- Before opening the package, take a clear video recording of the unboxing process, including the outer packaging.
- Continue recording as you open the product package, clearly showing the damaged product.
- Contact our customer support team at support@thearomahouse.in within 2-3 days from the date of delivery, providing the opening video as evidence.
2.2. Non-Damaged Products
If you wish to return a product for reasons other than damage, please refer to our general return guidelines provided in this policy.
3. Return Guidelines
3.1. General Returns
For products that are not damaged but are eligible for return, please adhere to the following guidelines:
- Contact our customer support team at support@thearomahouse.in within 2 – 3 days from the date of delivery to initiate the return process.
- The product must be in its original condition, unused, and in its original packaging.
- The customer is responsible for the return shipping costs.
3.2. Exchange
In case you wish to exchange a product, please follow these steps:
- Once the product is sold, we do not accept exchanges.
- The product must be in its original condition, unused, and in its original packaging.
- Shipping for the exchange product will be at the customer’s expense.
- The exchange or the replace products will be delivered in 3-5 working days.
4. Refund Policy
Please note that The Aroma House does not offer refunds for returned products. We provide returns and exchanges in line with the guidelines mentioned in this policy. The refund amount will be credited to your original payment method within 7 working days. If you didn’t receive the refund amount, please mail to support@thearomahouse.in
5. Receiving and Processing Returns
Once your return or exchange request is received, The Aroma House will review the provided evidence and process your request in a timely manner. Please allow 5 – 7 business days for your request to be evaluated and resolved.
6. Contact Us
If you have any questions or concerns regarding our Return Policy or the process for damaged product returns, please contact us at support@thearomahouse.in
The Aroma House values your satisfaction, and we aim to provide a fair and transparent return process to address your needs. Thank you for your trust in our products and services.
